online & in-store return policy:
Unless specifically 'noted' in the product description, items may be returned within 14 days of receipt for a full refund of the cost of goods. Returned items must be unused, unworn, and in perfect condition. Items purchased with store credit or a gift card will receive store credit only. Once we receive your return, we will contact you via email to confirm that your refund has been processed towards the credit card used in your transaction. This generally takes one to two business days. Shipping fees, both domestic and international, are non-refundable and customers are responsible for return shipping charges and encouraged to ship using a trackable service. If there was a mistake on the part of Pod, or if an item was faulty or damaged, customers will be reimbursed for return shipping charges. Please return your goods to:
35 Sacramento Street
Cambridge, MA 02138
If you wish to make an exchange, please place a new order online and return your original item/s separately.
Pod will not accept liability for shipping loss or damage of returned goods. We will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
cannot be returned:
found/antique/vintage objects, specialty foods, books, original art, fragrance, soap, apothecary items, personal care.
Items purchased 'on sale' in our online shop and brick and mortar shop are final and cannot be exchanged or returned. We do not offer 'sale price adjustments'.
Full price merchandise purchased between December 1 and December 24, 2023 can be returned for a refund if the items are received back to Pod by January 12, 2024. Returned items must be unused, unworn, with original tagging, and in perfect condition. We will reject all items not meeting this criteria.