online & in-store return policy:
Unless specifically 'noted' in the product description, items may be returned within 14 days of receipt for a full refund of the cost of goods. Returned items must be unused, unworn, and in perfect condition. Items purchased with store credit or a gift card will receive store credit only. Once we receive your return, we will contact you via email to confirm that your refund has been processed towards the credit card used in your transaction. This generally takes one to two business days. Shipping fees, both domestic and international, are non-refundable and customers are responsible for return shipping charges and encouraged to ship using a trackable service. If there was a mistake on the part of Pod, or if an item was faulty or damaged, customers will be reimbursed for return shipping charges. Please return your goods to:
35 Sacramento Street
Cambridge, MA 02138
If you wish to make an exchange, please place a new order online and return your original item/s separately.
Pod will not accept liability for shipping loss or damage of returned goods. We will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
cannot be returned:
found/antique/vintage objects, specialty foods, books, original art, fragrance, soap, apothecary items, personal care.
Items purchased 'on sale' in our online shop and brick and mortar shop are final and cannot be exchanged or returned. We do not offer 'sale price adjustments'.
Full priced merchandise purchased between Dec.1-24th, 2022 can be returned for store credit. Items must be returned to Pod by Jan. 10th, 2023. Returned items must be unused, unworn, with original tagging, and in perfect condition. We will reject all items not meeting this criteria.
To Ensure Delivery for Christmas, Orders Must Be Received By 3pm on December 16th.
Pod uses FedEx Express for domestic and international delivery. When necessary, we use USPS Priority (domestic), FedEx Ground service (domestic), and USPS Priority Mail International 6-10 days (international). We generally ship within two business days from the time your order is received. If it is necessary for your package to be signed for, it is your responsibility to inform us prior to shipping. You may be asked for ID at time of delivery/signature.
We ship weekdays Tuesday-Friday.
Shipping rates within the United States, including Alaska and Hawaii are based on the weight of you order. You will be charged accordingly at checkout.
Puerto Rico + U.S. Territories: International shipping rates apply (See below)
international shipping rates
$100.00 and under: $24.95
$300.01 and up: $54.95
Make sure to indicate in the “comments” area if you need your package expedited. We will follow up with options and invoice you separately for this.
Please review your billing and shipping address when placing an order. Pod is unable to re-route packages.
Once your order ships, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
note to international customers
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Cambridge, Massachusetts (USA), with a detailed invoice declaring the exact total of merchandise purchased in US dollars. A telephone contact number must be included in all international orders. Customer's are responsible for all fees associated with the refusal of a package. This can include refusal charges, customs fees, and return shipping fees.
Ceramics and glassware will not be shipped internationally.
Pod will not disclose your information to other organizations or third parties. Any personal information that you provide is confidential and used to process your order. We might use your information to contact you about new products and special promotions. If you would prefer to have your name removed from our mailing list, please email us at info[at]shop-pod[dot]com.
Client financial information is further protected with industry-leading security and fraud prevention offered through Authorize.net, the online facilitator for our payment processing.
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